Which?



Increasing contactless limit could cause a rise in theft and fraud, finance officials warn

Increasing the contactless payment spending limit could lead to a rise in thefts and fraud, consumer and finance figures have warned.

Published 8 March 2021

Which? calls for urgent government action to protect cash users as free ATMs decline

Consumer body Which? is pushing for the UK Government to take immediate action to protect the future of cash for those who need it, as its latest analysis shows a spike in the number of people forced to pay to withdraw their own money from cash machines.

Published 2 March 2021

Bereaved families face 'unacceptable' delays from banks during pandemic

Bereaved families dealing with banks to settle the finances of loved ones have suffered “unacceptable” delays and administrative errors throughout the coronavirus pandemic, according to research carried out by consumer body Which?.

Published 16 February 2021

And finally... save the Amazon

Fake reviews for products sold on Amazon's Marketplace are being sold online in bulk.

Published 16 February 2021

RBS falls short in current account satisfaction survey as challenger banks reign supreme

The Royal Bank of Scotland has fallen short in the annual Which? current account customer satisfaction survey with challenger banks cementing their place at the top of the rankings.

Published 9 December 2020

Payday loan firms and doorstep lenders cash in on COVID

Payday loan firms and doorstep lenders are cashing in on the coronavirus pandemic as they issue families struggling financially with loans at interest rates of up to 1,700%.

Published 2 November 2020

Cash-strapped areas to benefit from shared bank branches

Areas in the UK with limited access to cash are to benefit from shared bank branches with the first outlets set to open before Christmas.

Published 23 September 2020

Holiday providers breaking the law over cancellation refunds, warns Which?

Consumer rights organisation Which? has claimed that the UK's largest airlines and holiday provers are breaking the law by either refusing to refund customers or issuing credit notes automatically for cancelled flights and package holidays.

Published 22 April 2020

UK cash usage halves after coronavirus measures come into force

Cash usage in the UK has halved in the last few days after coronavirus social distancing and 'lock down' measures were implemented this week, according to Link, the UK's biggest ATM operator.

Published 25 March 2020

RBS urged to pin down confirmation of payee release date

The Royal Bank of Scotland has received criticism for failing to provide a concrete date for the implementation of Confirmation of Payee (COP) technology, which is designed to prevent one of the most common types of fraud.

Published 17 March 2020

Scots pay £10m per year for access to cash

Scottish bank customers are now playing almost £10 million per year to withdraw their own money from cash machines, according to new figures from Which?.

Published 10 February 2020

Online banks rank highest on Which? current account customer satisfaction survey

First Direct, Starling Bank and Monzo have come out on top in the latest current account satisfaction survey carried out by Which? - while Scottish lenders Clydesdale, RBS and Bank of Scotland were in the bottom five.

Published 2 December 2019

Scottish Friendly: Shoppers to increase Black Friday spending despite being more cautious

UK shoppers plan to increase their spending on Black Friday this year despite being more cautious than 12 months ago, new research from Scottish Friendly has revealed.

Published 28 November 2019

Banks are hit with IT glitches five times a week

New analysis from Which? reveals that banks suffer five IT failures every week, shutting millions of customers out of accounts and making payments.

Published 27 November 2019

Which?: 95% of products in Black Friday 'deals' are cheaper or the same price after the sales

Which? has tracked a range of popular products included in last year’s Black Friday sales and found that 95% were available cheaper or the same price from the same retailer at least once in the six months that followed.

Published 26 November 2019