Which?

Which? is urging the Financial Conduct Authority (FCA) to crack down on insurers charging excessive interest rates for monthly premium payments. A new investigation by the consumer group reveals some providers are charging APRs as high as 45%, with an average of over 20% across both car and home ins

A group of 10 organisations including MoneySavingExpert and Carnegie UK Trust have called on the government to take action on fraud in an open letter addressed to the prime minister. The letter dated 14 October 2022 reads:

NFU Mutual has been named as the UK’s best home insurance provider in Which?’s annual home insurance satisfaction survey, while More Than finished last.

People aged between 20 and 39 are the most likely to have reported being scammed in the past year, Which? research reveals, with many young victims losing huge sums of money to online shopping scams, pyramid schemes and rental fraud.

Scottish consumers are set to spend an extra £1,100 on energy and food due over the next year, due to cost the of living crisis, according to the latest Consumers in Scotland report conducted by consumer champion Which?. Which? carried out extensive research with more than 1,000 people in Scot

Victims are losing more to bank transfer scams every hour than the average UK worker earns a year, according to new research from Which?.

Consumer champion Which? has uncovered worrying flaws in online banking security systems that could leave customers exposed to fraud, with some banks failing to use the latest protections for their websites and allowing users to set insecure passwords.

Which? is calling for an immediate pause on bank branch closures as its new analysis raises concerns that banks may be rushing to close branches before solutions to protecting access to cash can take effect. The consumer champion is urging banks to prove they can take effective action to stop people

Some major UK banks are getting decisions about certain customer scams and reimbursement wrong in around eight in 10 cases seen by the Financial Ombudsman Service (FOS), according to Which?. Which? said a “reimbursement lottery” leaves many victims struggling to recover their money when

More than £700,000 is being lost to bank transfer scams every day, new Which? research has revealed as the consumer champion calls for stronger protections to fix an unfair and inconsistent industry approach to reimbursement that currently results in less than half of losses being returned to

Increasing the contactless payment spending limit could lead to a rise in thefts and fraud, consumer and finance figures have warned. On Thursday, Chancellor Rishi Sunak announced that the contactless payment limit in shops would rise to £100.

Consumer body Which? is pushing for the UK Government to take immediate action to protect the future of cash for those who need it, as its latest analysis shows a spike in the number of people forced to pay to withdraw their own money from cash machines. The research shows that some parliamentary co

Bereaved families dealing with banks to settle the finances of loved ones have suffered “unacceptable” delays and administrative errors throughout the coronavirus pandemic, according to research carried out by consumer body Which?.

Fake reviews for products sold on Amazon's Marketplace are being sold online in bulk. The consumer body Which? found ten websites selling fake reviews for products sold on Amazon from £5 each.

The Royal Bank of Scotland has fallen short in the annual Which? current account customer satisfaction survey with challenger banks cementing their place at the top of the rankings. The consumer champion surveyed more than 4,500 members of the public on their opinions of their current account provid