Consumer rights organisation Which? has claimed that the UK's largest airlines and holiday provers are breaking the law by either refusing to refund customers or issuing credit notes automatically for cancelled flights and package holidays.
Published 22 April 2020
Cash usage in the UK has halved in the last few days after coronavirus social distancing and 'lock down' measures were implemented this week, according to Link, the UK's biggest ATM operator.
Published 25 March 2020
The Royal Bank of Scotland has received criticism for failing to provide a concrete date for the implementation of Confirmation of Payee (COP) technology, which is designed to prevent one of the most common types of fraud.
Published 17 March 2020
Scottish bank customers are now playing almost £10 million per year to withdraw their own money from cash machines, according to new figures from Which?.
Published 10 February 2020
First Direct, Starling Bank and Monzo have come out on top in the latest current account satisfaction survey carried out by Which? - while Scottish lenders Clydesdale, RBS and Bank of Scotland were in the bottom five.
Published 2 December 2019
UK shoppers plan to increase their spending on Black Friday this year despite being more cautious than 12 months ago, new research from Scottish Friendly has revealed.
Published 28 November 2019
New analysis from Which? reveals that banks suffer five IT failures every week, shutting millions of customers out of accounts and making payments.
Published 27 November 2019
Which? has tracked a range of popular products included in last year’s Black Friday sales and found that 95% were available cheaper or the same price from the same retailer at least once in the six months that followed.
Published 26 November 2019
AB13 in Aberdeen and EH18 in Lasswade near Edinburgh have neither a local post office or any cash machines, according to a new analysis from Which?
Published 15 November 2019
A survey conducted by Which? has found that more than one-third of Scotland's bank branches have closed down within the last five years.
Published 24 September 2019
The Scottish village of Durness is to be the first to receive a free ATM under a new scheme to fund cash machines in areas which have lost access after bank cutbacks.
Published 29 August 2019
Nationwide and Santander provide the best student bank accounts, according to a survey by consumer website Which?.
Published 21 August 2019