Financial Ombudsman Service

Complaints about financial products have increased by 70% year-on-year, reaching 74,645 cases in the first quarter of this fiscal year alone, according to the Financial Ombudsman Service (FOS). This is up from 43,953 complaints reported in the same period in 2023/24.

The Financial Ombudsman Service (OBS) has published today an action plan to change and improve the organisation to provide the best service for its customers and to cut down the complaints backlog. The action plan, which builds on progress already underway, sets out how the OBS will change and impro

Some major UK banks are getting decisions about certain customer scams and reimbursement wrong in around eight in 10 cases seen by the Financial Ombudsman Service (FOS), according to Which?. Which? said a “reimbursement lottery” leaves many victims struggling to recover their money when

The Financial Ombudsman Service (FOS) has said that banks and other financial institutions still need to do more to resolve complaints from their customers fairly before people are forced to seek help from the service. People are being warned to be extra vigilant about the threat from fraudsters and

Provident Financial is planning to shut its venerable 141-year-old doorstep lending arm after increasing pressure from the regulator. The firm is also set to close its online lending business, Satsuma.

Complaints to the Financial Ombudsman Service about guarantor-backed high-cost loans have increased by more than 3,000% in a year and now average almost 800 a week. According to the latest data released by the financial ombudsman, the increase in complaints means lender Amigo, which is the largest p

Stonewall has released its Top 100 Employers 2020 listing with financial organisations featuring making the cut.

The largest payday lender in the UK, QuickQuid, has fallen into administration and left more than one million customers facing financial uncertainty. CashEuroNet UK, which operates the QuickQuid and On Stride brands, has stopped lending following the appointment of Grant Thornton as its adminis