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Royal Bank of Scotland has been ordered by the Competition and Markets Authority (CMA) to appoint an independent body to audit its payment protection insurance (PPI) processes. The watchdog announced action against RBS and Santander over failures to comply with a requirement that customers receive a

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Sigga Sigurdardottir has been appointed as Tesco Bank's new chief customer officer. She is due to begin her new role on November 4 after leaving her current role as chief customer and innovation officer at Santander UK, where she led digital and cultural change. She has been employed in the financia

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