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Citizens Advice Bureaux (CABs) and associated national services returned £170 million to people in Scotland in 2019/20, according to new annual figures. The additional funds, an increase of around £40 million on the previous year, took the form of social security payments, employment ent

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Banks should give their virtual chatbots more personality in response to the shift from in-person to online banking, a new report suggests. Consulting firm Accenture has published a new report which warns that the rush to digital is depriving banking of its "traditional human touch".

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Accountancy firm Azets has been ranked first for expertise and quality of service in the Charity Finance Audit Survey 2020, with 96% of respondents rating Azets as ‘good’ – respondents were given a rating choice of good, average or poor. Azets performed strongly in all aspects of t

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Bank of Scotland owner Lloyds Banking Group has announced that it is reintroducing 10% deposit mortgage deals after COVID-19 crisis saw banks and building societies cut such deals from their offerings. The mortgages will be available for first-time buyers from the group’s Lloyds Bank and Halif

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AJ Bell, one of the UK's largest investment platforms, has seen its profits rise by almost a third despite the economic uncertainty of the coronavirus pandemic. The firm's profit before tax increased by 29% to £48.6 million from £37.7m the year before. Its revenue increased by 31% to &po

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The Bank of England (BoE) has been asked to find out who is in possession of £50 billion of missing sterling banknotes. The number of notes in circulation reached a record high of 4.4bn in July this year with a face value of £76.5bn. Of that amount, the BoE estimates that as much as 24%

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