Coming in at last place in the listing is Royal Bank of Scotland, with just 46% of customers saying that they would recommend the bank to family and friends. Tesco Bank came in at second last with 49%, followed by TSB with 55% and Clydesdale at 56%.

FirstDirect (83%) and Metro Bank (82%) came out on top within the analysis, with Bank of Scotland ranking at number 10 with 58%, with Lloyds joint fourth at 63%.

In regard to in-branch service, RBS once again came bottom, with only half of customers saying they would recommend it to others.

On overdraft services, Bank of Scotland ranked bottom at 48%, followed by Clydesdale at 48%.

For online and mobile banking services, Tesco Bank placed last with a 62% recommendation rating, followed by The Co-Operative with 64%, Clydesdale with 67%, TSB with 68% and RBS with 70%.

Banks are required to display the results of the survey clearly within their branches and on their websites and apps.