Personal customers could see their mortgage and loan repayments deferred for up to three months and businesses could enjoy loan repayment holidays, the bank announced.

Many areas of Scotland have been hit with flooding after the country was rocked by two back-to-back storms from across the Atlantic Ocean.

RBS CEO Alison Rose said: “We are helping customers and business owners affected by the recent flooding by providing additional credit or access to finance where needed, so they can concentrate on getting their homes or businesses back to normal.

“We would urge affected customers to get in touch with us, either by phone or in a branch, to discuss how we can help.”

The measures introduced to support RBS personal customers include:

• Mortgage and loan repayment deferral for up to three months
• Customers can close fixed savings accounts to access cash with no early closure charge
• Refunds on credit card cash advance fees
• Customers can apply for increased temporary credit card limit
• Customers can request an increased cash withdrawal limit of up to £500
• Insurance teams have deployed field personnel in branded vehicles to the flooded areas to give immediate response & advice to customers
• Insurance teams have identified and made contact with vulnerable customers

The measures introduced to support RBS business customers include:

• Loan repayment holidays
• Interest rate reductions
• Temporary emergency loans with no fees
• Overdraft facilities
• Working capital support
• Helping with financing strategies via access to specialist bank staff
• Customers with deposit balances in Notice and/or Fixed Term products have immediate access to cash before 31 March, with no penalty for immediate access, and credit interest will accrue to the date of balance withdrawal