RBS to issue customers with new cards after Ticketmaster cyber attack

The Edinburgh-based bank said it is making the move affecting thousands of people across Scotland as a way of protecting their bank details after the cyber attacks on Ticketmaster.

RBS took similar steps and issued replacement debit cards following a cyber hack on British Airways in September, in which 380,000 sets of payment details were stolen.

Last summer, Ticketmaster admitted it had suffered an online security breach affecting up to 40,000 UK customers who bought or attempted to buy tickets between February and June.

An RBS spokeswoman said the company’s “main priority” was to make sure its customers’ data is secure as she explained the move to replace debit cards.

She said: “Following the data breach disclosed by Ticketmaster, we are proactively reissuing cards to all impacted cardholders.

“We have also put in place additional levels of security to protect our customers and continue to monitor the situation very closely.”

The letter sent to RBS customers this week is headed “Why we are about to send you a new debit card”.

RBS managing director of everyday banking, Barry Connolly, wrote: “We are doing this following a data breach at Ticketmaster last year, as we know you used your debit card with them.”

Ticketmaster said the hack was due to malicious software on third-party customer support product Inbenta Technologies.

Information that may have been compromised includes names, addresses, email addresses, telephone numbers, payment details and Ticketmaster log-ins.

RBS advised customers that replacement cards will be posted out soon.