Through this partnership, SafeLives will consult on a range of bank policies, procedures and services to ensure that those affected by financial abuse can be provided with the best possible support by Royal Bank, from reporting their circumstances to having secure face to face conversations with specialist staff.

RBS has also appointed a dedicated financial abuse specialist, working within its customer protection team.

They will be available for telephone and video appointments and will support customers on an individual basis to truly understand their situation and what support they require from the bank.

The appointment is secure, provides a confidential connection to the bank and offers additional reassurance that the customer is not being impersonated.

Recognising that reporting financial abuse to a bank can be challenging, Royal Bank will develop a specific online form for customers to contact the bank on their own terms as well as offering secure video banking appointments with specialist bank staff, so they can have a face to face conversation and discuss their options.

Alison Rose, CEO designate at RBS, said: “Banks have a vital role to play in supporting those affected by financial abuse and I am confident that the partnership with SafeLives will help us better understand the impact of financial abuse on people’s lives.”

Suzanne Jacob, OBE, CEO of SafeLives, added: “Banks plays an important role in our life, often for many years and sometimes for a lifetime, and they, therefore, have a crucial role to play in improving the response to abuse, using the insight and tools they have. We’re delighted to see Royal Bank’s commitment to this issue and look forward to working together.”