RBS bottom for current account satisfaction

Just over a third (37 per cent) of customers put the service from 73 per cent state-owned RBS as “great”, keeping it in 11th place on the table produced by MoneySavingExpert.com.

Major banks Barclays, HSBC and RBS’s sister bank NatWest were also towards the bottom in the survey of more than 6,000 people.

The poll put First Direct in first place again - with 90 per cent of customers describing its service as “great”, with Nationwide Building Society and the Co-op also perfoming well.

First Direct, which offers current account customers £100 to switch to it, has been unbeaten since MoneySavingExpert started the twice-yearly survey in 2010.

Guy Anker, managing editor of MoneySavingExpert.com, said: “Customer service is key when it comes to bank accounts. For most, it’s the part of their finances they use the most and if something goes wrong, it has the biggest impact.

“The results of our poll show the old-school banks are still stuck at the bottom of the table, and if they don’t up their game, they’ll lose even more customers to the challenger banks who are consistently at the top.

“Switching has never been easier, so there’s no excuse to stay with a bank you aren’t happy with.

“The results of our poll show the old-school banks are still stuck at the bottom of the table, and if they don’t up their game, they’ll lose even more customers to the challenger banks who are consistently at the top.

“Switching has never been easier, so there’s no excuse to stay with a bank you aren’t happy with.

“Under the Current Account Switch Service, it takes seven working days and all payments into and out of the old account will be switched automatically too.

“Better still, some of the accounts that pay you the most to switch have good customer service scores too.”

An RBS spokesman said: “Of the 139 of our customers polled, we are disappointed that 29 rated us poorly.

“We recognise we have work to do to improve our customer experience.

“We are constantly listening to customers to provide a service that better meets their needs; for instance, we offer an award-winning mobile banking app that has moe than five million active users, helping our customers to manage their money every day.”