North east financial company wins top customer service award

Phil Anderson Financial Services Ltd, which has offices in Aberdeen, Ellon and Caithness, has been named the winner of the Best Customer Service category by the Best of Business Awards 2015.

The financial services company, which specialises in mortgages, insurance, investments and pensions, employs seven staff across its three offices who have contributed highly to the new business award.

Phil Anderson Financial Services was awarded the accolade due to its innovative approach to customer service, after investing in a number of new services including; new technology, social media platforms and experienced staff.

The Best of Business Awards, honour the outstanding achievements of dynamic local businesses and entrepreneurs across each county of the United Kingdom, through a large panel of independent expert judges.

Phil Anderson, managing director of Phil Anderson Financial Services, said: “It is a huge commendation to the staff in receiving an award for customer service. We pride ourselves on making financial services accessible to everyone, and it is extremely important to the staff and myself that we offer the highest level of professional service to our customers.

“I am delighted we have received this award and it not only proves to our customers that we are providing an award-winning service, but also to ourselves and potential clients. I am very proud of the team and look forward to continuing to provide the best service possible.”

Chairman of the Judges for the Best Business Awards 2015 Best Customer Service category, said: “With repeat referrals important to the business, Phil Anderson Financial Services has gone the extra mile to offer its clients the best possible customer service. Financial advisers make a real effort to understand customers’ needs and offer appointments in the evenings and at weekends to suit their customers.

“Thanks to an investment in technology creating a paperless office, mortgage offers are ready in an average of eight days. The high service levels have been noted by customers and feedback received on social media is exceptional.”

Phil Anderson Financial Services, which was launched in 2011, offers independent financial advice to clients, and was also previously honoured with a Best Business Award for corporate social responsibility.