CYBG announces new appointments to senior leadership team

Lucy Dimes

Lucy Dimes will join the bank in July as goup business transformation officer to lead on improving the efficiency and effectiveness of the bank and the successful delivery of its investment and transformation plan.

Ms Dimes previously worked with UBM, a global provider of business information where she was CEO EMEA (Europe, Middle-East and Africa), delivering significant growth in revenues through accelerated transformation of the operating model. She previously held a number of CEO and COO roles for telecoms and technology companies around the world, including Fujitsu, Equiniti Group and Nokia.

It is expected she will join CYBG on 1 July.

In addition, Fraser Ingram has been announced as the bank’s group chief operating officer.

Mr Ingram originally joined CYBG in 2016 as chief information officer (CIO).

Over the last six months, the lender said he has played an integral role on the leadership team as interim chief operating officer, leading the work to bring together the operational and technology functions of CYBG and Virgin Money while also shaping future strategy.

Mr Ingram brings a wealth of experience in banking and FinTech having been a driving force behind the development and implementation of the Bank’s iB technology platform and digital brand B. He also successfully led the core separation projects as part of the Group’s demerger from National Australia Bank. Having joined CYBG from Kleinwort Benson, where he held the role of COO, prior to this he held a wide range of senior business and technology roles, mainly in RBS, including CIO of Citizens Bank in the USA.

Emma Tottenham has also joined CYBG’s leadership team as group corporate communications & sustainability director. She is responsible for internal and external communications and the bank’s sustainability agenda, including the not-for-profit digital fundraising platform, Virgin Money Giving.

She previously held the role of chief of staff at CYBG and has a strong background in financial services strategy, having held senior strategy roles both in CYBG and RBS.

David Duffy, CEO of CYBG, said: “Following the success of last week’s Capital Markets Day, where we presented our refreshed medium-term strategy for the combined Group, I am delighted to confirm three new senior appointments to our Leadership Team.  Lucy, Fraser and Emma are outstanding talents with proven track records. Their broad experience and knowledge within the technology and financial services sectors will be invaluable as we combine CYBG and Virgin Money and become a major disruptor in UK banking. We are being ambitious, but I am confident we have the right team in place to deliver on our financial targets and grow our business throughout the UK.”