There will be ongoing industrial action until 5.59am on Wednesday 5 February.

The workers from Capita were due a 2024 pay award last April. The employer postponed the annual pay talks with their union Unite with the assurance that the workers would be given a pay rise in October. This has not materialised despite this part of the business reporting profits and a healthy balance sheet.

In December 2024, workers voted overwhelmingly to take strike action across the two Capita sites. This industrial action will start today following the decision of their employer to deny workers a pay increase. The dispute involves around 1,000 employees.

Unite general secretary Sharon Graham said: “This is a company that can fully afford to give its workers a decent pay rise but has cynically failed to do so to boost its profits.

“Capita should be under no illusions about the strength of feeling of Unite members in its workplaces over pay. Our members at Capita will receive the union’s unwavering support.”

The Capita staff in Glasgow and Manchester work on Royal London account which will all face disruption and delays if industrial action takes place.

Unite national officer Dominic Hook said: “Capita has had months to sit down with Unite to negotiate with the union to ensure its workforce receive a fair pay deal for 2024. If the bosses at Capita think hiding from their staff will make this issue go away, they should think again.

“Because of the lack of action by management the Capita contract with Royal London and will now face delays and disruption.”

Strike action will start at 07:00 on Wednesday 29 January and pickets will be in place.

The picket locations and times on 29 Wednesday January:

• Glasgow from 08:00-10:00 at The Skypark, 8 Elliot Place, G3 8EP
• Manchester: Broadhurst House, 56 Oxford Street, M1 6EU