The partnership equips Kenwood Travel with the latest payment orchestration technology in order to deliver a first-class, seamless online checkout experience for customers. The luxury tour operator now has access to BR-DGE’s market-leading platform of over 300 payment and technology providers via one single integration point.

Whilst the travel sector recovers, OTAs and airlines have experienced a number of payment challenges that impact margins and company resources. Payment failure and cart abandonment rates remain high as airlines and travel providers grapple with an ever-changing and fragmented payment landscape.

BR-DGE research has found that over 13.4% of online transactions in the travel, tourism, and leisure sectors fail. BR-DGE has worked with Kenwood Travel to enhance the payment journey of customers, ensuring that they receive a frictionless end-to-end luxury experience and greater choice through a range of alternative payment methods.

Through dynamic routing and connections to the entire payments ecosystem, BR-DGE’s platform reduces failed payments and supports the evolving payment needs of travel providers and their customers. Kenwood Travel will further benefit from dual acquiring which spreads the payment risk between providers, ensuring great resilience for businesses as the travel market bounces back. In addition, corporate card surcharging with innovative workflows will elevate authorisation and optimise operational costs for the luxury tour operator. For travel providers like Kenwood Travel, onboarding BR-DGE is a simple and quick process, and enables them to innovate at scale.

Emma Whalley

Emily Whalley, senior travel specialist at BR-DGE, said: “Kenwood Travel has a proven track record of providing a first-class holiday experience and delivering the very best the sector has to offer in luxury travel.

“Post-pandemic, holidaymakers and passengers are increasingly looking for greater flexibility, choice and personalisation within the customer journey and at the checkout.

“We are excited to bring our payment orchestration technology to Kenwood Travel so that they can meet this demand and deliver an end-to-end, first-class payment experience that caters to their luxury holiday clients.”

Niranjan Manivasagam, IT and operations director at Kenwood Travel, added: “Kenwood Travel is delighted to announce that we are now partnered with BR-DGE a high-end technology, offering our clients a better payment experience.”