Lloyds and Bank of Scotland customers hit by Faster Payments glitch

Lloyds Bank took to Twitter to confirm that “some” customers are unable to make faster payments, adding that it is working to resolve the issue and that no users will be left out of pocket.

With no other Faster Payments banks reporting problems, the issue appears to be with Lloyds, which has not yet provided an explanation. However, its service availability page shows that it had planned maintenance between 1am and 6am on Friday morning that was expected to affect internet and mobile banking.

Halifax and Bank of Scotland, which are owned by Lloyds Banking Group, have issued identical statements. 

A spokesperson for Lloyds Banking Group, which owns the three brands, apologised but said its systems were now back up and running.

“However due to the issues experienced today there may be a delay in processing some of the payments that customers made earlier in the day. We continue to advise customers that they should not submit a second payment, to avoid duplicate payments being processed.

Some customers have also had problems withdrawing money from cash machines, although Bank of Scotland says there “shouldn’t be any further issues with ATMs”.