Almost half of SME say traditional bank’s advice have negative impact on their business

The study carried out by Amicus Commercial Finance, the specialist lender of flexible working capital to SMEs, also highlighted that more than half (52 per cent) of SME owners ignored advice they received from their mainstream bank over the last 12 months.

The research showed that four-in-ten (40 per cent) of SME owners do not rate the level of service they receive from their mainstream bank as ‘good’.

SME owners in the West Midlands (53 per cent) and North West England (53 per cent) were the most disappointed in the level of service while half (50 per cent) of SME owners in the IT and communications industry didn’t rate the service as ‘good’.

Amicus’ research showed that of those who have used the bank to help them support their business with working capital or overdraft facilities, nearly a third (30 per cent) wouldn’t describe the bank as ‘helpful’ and nearly half (46 per cent) of SME owners suggested they wouldn’t describe them as ‘flexible’.

Regionally, two in three (65 per cent) SME owners in the West Midlands suggested that they wouldn’t describe their mainstream bank as ‘helpful’ with working capital or overdraft facility support. Eastern (57 per cent) and South Western (57 per cent) SME owners said they wouldn’t describe the bank’s advice as ‘helpful’.

More than three in five (63 per cent) of business owners in Yorkshire wouldn’t describe the help from their mainstream bank as ‘flexible’, compared to 57 per cent in the West Midlands and 53 per cent in Wales.

The research also looked at the lack of human interaction available for SME owners when looking for working capital or overdraft facility support. Indeed the three most commonly associated grievances of dealing with a bank through a call centre are that they are time consuming (22 per cent), frustrating (17 per cent) and complicated (10 per cent).

Amicus Commercial Finance is offering an alternative by providing a revolving working capital facility based on a proprietary invoice discounting platform which utilises the latest available technology and data extraction methodology.

The firm’s proposition has proved to be very attractive to a broad range of businesses with a turnover between £1m and £20m. Its ‘Intelligent Cashflow’ solution is user friendly, making it straightforward for firms to access working capital. It integrates seamlessly with a business’s accounting system, reconciling sales in real time, updating availability of funds and providing quick and easy access to additional cashflow.

John Wilde, managing director of Amicus Commercial Finance, said: “The research shows a worrying trend of business advice from mainstream banks been rejected or taken on board with negative consequences for SMEs. There is a growing divide between the level of business service and the flexibility required by business owners and the advice being offered by mainstream banks. As working capital and cashflow are by their very nature dynamic, most traditional mainstream systems have failed to keep pace over the last few years.

“At Amicus Commercial Finance we have taken a fresh, tech-driven approach that builds on some of the lessons learned in the fast growing alternative finance sector. Our goal has been to combine deep sector experience with a high-touch personal service and cutting edge technology to make the process as straightforward and efficient as possible for SMEs.”