Alison Rose 

She said: “I want to build a bank that is more open, more accessible and more inclusive. One that is truly representative of the communities we support. I also want to embed a culture of continuous learning, where personal development is second nature and where we have the skills and the mind-sets needed to compete and thrive in the digital economy.

“As well as inclusion, learning and development, I want to build a stronger dialogue with you. You know our customers best and you have ideas for how to improve what we do. I want to hear that feedback so starting today at the townhall in London, you can expect to hear about some new ways we will do that, with more to follow in the days and weeks ahead. I look forward to getting your input.

“I want to build a bank that is more open, more accessible and more inclusive. One that is truly representative of the communities we support. I also want to embed a culture of continuous learning, where personal development is second nature and where we have the skills and the mind-sets needed to compete and thrive in the digital economy.

“As well as inclusion, learning and development, I want to build a stronger dialogue with you. You know our customers best and you have ideas for how to improve what we do. I want to hear that feedback so starting today at the townhall in London, you can expect to hear about some new ways we will do that, with more to follow in the days and weeks ahead. I look forward to getting your input.

“With a defining period for the banking sector ahead of us, we will deliver a dynamic, confident response to the challenges we face, and build a purposeful bank that is trusted by its customers, plays its part in society and delivers for its investors.

“Momentum is a powerful thing in business, and I want us to enter 2020 ready for a big year, so let’s focus on being better every day, both individually and collectively. Let’s aim to exceed our objectives for the year and show our stakeholders what a great team we are.”