TSB announces two new executive appointments

Robin Bulloch

Robin Bulloch will be joining as customer banking director, responsible for transforming the TSB customer experience and leading TSB’s services across all channels – branch, mobile and online.

He joins TSB from Lloyds Banking Group where he is currently managing director of community banking and has also recently led Bank of Scotland’s community banking division.

He previously worked at RBS for two decades, including serving as CEO of Tesco Personal Finance between 2006 and 2008.

Bulloch will be joined at TSB by Suresh Viswanathan, who has been appointed chief operating officer and will drive the development of all systems, infrastructure and operations across TSB.

Suresh Viswanathan

Viswanathan joins after 11 years at Barclays, most recently leading operations and technology for Barclays’ UK ring-fenced bank. He previously spent nearly 20 years at Citi Group, working across a range of technology roles.

The two appointees will work alongside Liz Ashford, who was recently appointed TSB Human Resources Director ahead of Rachel Lock’s already announced departure later this year. All three appointments are subject to formal regulatory approval.

TSB CEO Debbie Crosbie said: “These three appointments are a significant step forward in the next chapter for TSB. They will help to put a much clearer focus on our customers and on improving the TSB experience, as we accelerate our plans to transform and improve TSB.

“I’m delighted that they have agreed to join TSB at such a dynamic time in retail banking and they share our belief on what TSB can achieve. Together we share a clear vision of putting customers first, and Robin and Suresh, will bring enormous experience and expertise to TSB.”

Robin Bulloch said: “I’ve admired TSB throughout my career. This is a strong brand built on putting the customer first. I’m hugely looking forward to working with all TSB Partners to make the banking experience for every TSB customer second to none.”

Suresh Viswanathan added: “TSB isn’t just steeped in heritage – this is a bank with a tremendous potential for the future. With a strong customer base, committed Partners, a new technology platform, and reach across the whole country, we have a huge opportunity to improve the speed, ease and quality of service for millions of TSB customers.”