RBS resolves latest IT disaster



rbs_logoRoyal Bank of Scotland has this morning released a statement claiming its latest IT meltdown, that this week left over 600,000 payments into customers accounts in limbo, has been fixed.

The 80 per cent state-owned lender said that all payments have now been made and all accounts updated.

Since Wednesday the bank has been besieged under a barrage of complaints as a result of the processing problem that left payments of wages, tax credits and disability living allowance, among others, uncredited.

An RBS spokesperson said this morning: “We can confirm that the issues customers were experiencing in relation to delayed credits and debits have now been resolved and accounts have been updated.

“We are extremely sorry for the inconvenience and distress that this has caused our customers. If any customers are still experiencing issues please contact our call centres or come into a branch where our staff are ready to help. We will continue our work to make sure that no customer will be left out of pocket as a result of this issue.”

The problems affected customers across the RBS Group, including RBS, NatWest, Ulster Bank and private bank Coutts.

They were caused as a result of information failing to be inputted by the computer system during its overnight process on Tuesday night and Wednesday morning - a situation that RBS itself described as “unacceptable”.

RBS has also promised that no customers’ credit files would be affected by any missed payments that were the result of the failure.