RBS introduces emergency measures for people and businesses affected by flooding

rbs_logoRoyal Bank of Scotland has introduced a range of measures to support its personal and business customers affected by the serious flooding across much of north west England and southern Scotland and ease the financial strain caused.

For personal customers, the Edinburgh-based lender and its NatWest subsidiary will:

  • Defer mortgage and loan repayment for up to three months


  • Customers can close fixed savings accounts to access cash with no Early Closure Charge
  • Refunds on credit card cash advance fees
  • Customers can apply for increased temporary credit card limit
  • Customers can request an increased cash withdrawal limit of up to £500
  • For business customers:

    • New or increased overdrafts with no arrangement fees for up to six months
    • Capital repayment holidays and reduced payments for up to six months with no arrangement or administration fees
    • Fee-free loan funding to replace assets
    • Les Matheson, CEO of personal and business banking at RBS and NatWest, said: “We want to help the people and business owners affected by the recent flooding by making banking the least of their worries. We’re providing additional credit or access to finance where needed, so they can concentrate in getting their homes or businesses back to normal.

      “All of our branches in the affected areas have remained open, but we know some of our customers may not be able to get to us. We would urge our affected customers to get in touch with us, either by phone or in a branch, to discuss how we can help them get back on their feet.”

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